Frequently Asked Questions

Debit Cards

For more information, visit our ATM/Debit Card section of our website.

What do I do if my card is lost or stolen?

Call 1-833-337-6075 at any time or 610-944-7666 during Bank business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.).

What do I do if I suspect fraudulent activity on my account?

Call 1-833-337-6075 at any time or 610-944-7666 during Bank business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.).

How do I activate my card?

Use it at any Fleetwood Bank ATM machine or call the activation number provided with your card.

Do I need to notify the Bank if I am traveling?

Yes. Please alert us to any travel plans and a note will be added to your account to avoid transactions from being blocked. If traveling internationally or making international internet purchases, we must be notified to allow international transactions to be processed on your card.

What is the availability of funds if I deposit into an ATM machine?

The first $225 of a deposit is available immediately and the remaining funds are available the next business day.

Mobile Banking/Mobile Deposits

For more information, visit our Mobile Banking section of our website.

You must first enroll for Online Banking. Once your account is active, install the Fleetwood Bank app on your phone or tablet (can be found on the App Store or Google Play Store). Login in using your Online Banking login ID and password.

How do I sign up for Mobile Deposit?

Simply download our App from the App Store or Google Play. Under the App menu, click on Deposit a Check.

When will my mobile deposit be available?

If a deposit is submitted by 4:00 p.m. on a business day, the first $225 will post to your account by approximately 8:30 p.m. the same day. The remaining amount will be available the next business day. For more details, see our Mobile Banking Terms and Conditions

What mobile devices are supported?

The device must have an Android or iOS operating system. This includes mobile devices such as Samsung Galaxy, iPhone, Samsung tablet, HP, etc. Phones or tablets with a Windows OS are not currently supported.

What do I do if I receive an email stating that my mobile deposit was rejected?

If a deposit is rejected, you will need to bring the check to one of our branch locations to make the deposit. Reasons items are rejected could include poor image quality, the MICR line at the bottom of the check cannot be read, duplicate item, or the amounts do not match.

Online Banking

For more detailed information visit our Online Banking section of the website.

How do I enroll in Online Banking?

From our Home Page, click on the ‘Enroll Now’ button in the Online Banking box. Personal account users will have immediate access. New business account users will receive a welcome email within 24 hours of enrollment.

What if I forget my password?

You can use the ‘Forgot password’ option on the Login screen. If you have made three unsuccessful attempts, your account will be locked and you will need to call 610-944-7666 during normal business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.) for assistance.

How can I find out the functions and features of Online Banking?

Visit our Resource Center where you can view the Retail or Commercial User Guides, giving you detailed instruction on how to use Online Banking.

Bill Pay

For more details, visit the Online Bill Pay section of our website.

Is there a cost to Bill Pay?

Bill Pay is included at no charge for all checking accounts. Online Banking is required.

How do I enroll in Bill Pay?

Enrollment can be done through Online Banking. Login to your account and go to Pay My Bills.

Who do I contact if I have a bill payment problem?

Please call Fleetwood Bank at 610-944-7666 during normal business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.).

How long does it take for a payment to reach a payee?

Depending if the payment is sent electronically or if it is mailed, it can take between 2-7 business days.

Can I place a stop payment on a bill pay check?

Yes, as long as the check has not been presented. The cost for a stop payment is $20.00.

Credit Card

For more details, visit the Credit Card section of our website.

How do I get a Fleetwood Bank credit card?

An application can be completed online or visit one of our branch locations for a paper application.

What do I do if my credit card is lost or stolen?

Call Cardmember services at 1-800-558-3424 as soon as possible.

General Account Information

Are my accounts insured?

Yes. Speak to one of our branch personnel for information pertaining to FDIC coverage or visit https://www.fdic.gov/edie/ to access the FDIC’s financial calculator.

Can I access my account by phone?

Yes. Fleetwood Bank provides an automated phone system that can be accessed by calling

1-800-401-4050.

What do I do if I lose a check?

Contact the Bank immediately to place a stop payment on the check or place the stop payment yourself through Online Banking.

If my address changes, what should I do to notify the bank?

Contact the Bank with your new address either in person or in writing.

What do I do if my account information is lost or stolen?

Notify the bank immediately at 610-944-7666 during normal business hours (Monday –Friday 8:00 a.m. – 5:00 p.m.).

Important identity theft contact numbers:

SSN Inspector General

Call 1-800-269-0271 to report a stolen social security number

Request a copy of your credit report

TRANS UNION 1-800-680-7289

EXPERIAN 1-888-397-3742

EQUFAX 1-800-685-1111

Credit Card Solicitation

Call 1-888-567-8688 to be removed from credit card mailing list

Federal Trade Commission

If you suspect your identity has been stolen, contact the FTC as soon as possible at

1-877-438-4338

Frequently Asked Questions